Frequently Asked Questions
Everything you need to know about your Old Row order.
How long will it take for my order to ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of purchase. Please ensure original tags are attached to be eligible for a refund.
Do you offer international shipping?
Currently, we primarily ship within the United States. Please check our shipping page for the most up-to-date list of international destinations we serve.
How should I care for my Old Row apparel?
To preserve the print and fabric quality, we recommend machine washing cold with like colors and tumbling dry on low heat or hanging to dry.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please contact support immediately.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and PayPal.