Returns & Exchanges
We want you to be completely satisfied with your Old Row gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Please ensure all original tags remain attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; please allow 5-7 business days for the shipment to reach our warehouse.
Receive Your Refund
After our team inspects the returned merchandise, we will issue a refund to your original payment method or process your exchange immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing